Terms & Conditions

Welcome to Offroad & More. Here you will find our Terms and Conditions which are transparent,
honest and to the point.

1. Who is Offroad & More and How Can You Reach Us
2. Applicability of Our Terms
3. Our Offer, Your Order
4. Returns and Exchanges
5. Our Prices
6. Payment
7. Shipping and Delivery
8. Customer Service
9. Intellectual Property

1. Who is Offroad & More and How Can You Reach Us
Offroad and More is all about 4x4 parts and accessories. We have all the adventure gear you need
for the best off-road experience: winches, roof racks, push bars, hardtops, and more.
You can reach us in the following ways:
Call us on: +32 485 82 99 98
Email us: info@offroadandmore.com
Write us: Belgiëlaan 2
1800 Vilvoorde

Follow us: https://www.facebook.com/offroadandmore/
You can call us anytime. Well, almost anytime.
In case you need it: BE 0537 212 922

2. Applicability of Our Terms
These conditions are applicable when you buy or have bought something from us. We want to make
sure you’ve seen these terms and conditions. They tell you what you can expect from us and what
we expect from you.
Placing an order on the website counts as explicit acceptance of our terms and conditions, which can
be accessed at all times through our website.
If you order online, we'll get you a copy of these Terms and Conditions to either save or print.
Whether that's in the order confirmation or during delivery.

3. Our Offer, Your Order
We always tell you what, when, and how you can buy something. And how much it costs and if you
can exchange it. Did you notice a mistake on the product page? Let us know.
To purchase a product, add it to your shopping cart. Fill out your contact information and invoice
data. Choose your delivery method. In the last step you see an overview page, you accept our Terms
and Conditions and you confirm payment by clicking the button. Once you've gone through these
steps, your purchase is final.
To place an order, you must be at least 18 years old. If you aren't 18 yet, we ask you have the order
placed by your parents or legal guardian. If we notice that an order is placed by a minor, we will not
execute it.
Your order will be complete and the agreement between us will be definitive as soon as we've
received approval from the card issuer for your transaction with debit or credit cards. We accept
Bancontact, Paypal, Visa, MasterCard, money transfers, and cash. Orders without a valid payment
can't be accepted or processed.

4. Returns and Exchanges
If you are not satisfied with the product, you can send the product back within 30 days after receipt.
Did you indicate that you’d like to return your order, within 30 days, we’ll send you a confirmation
and we’ll send you a new product or you’ll receive your payment back within 3 days. There are no
shipping costs when you return.
If we haven't received the product yet and have no proof that you've returned it, we will have to
wait with the refund.

5. Our Prices
We are always honest about the prices, so you don’t come across any unpleasant surprises. The
prices in our webshop are including VAT. Delivery within Europe is free. If your delivery address is
located outside of mainland Europe, a quote will be made and sent before shipping.
Offroad and More attempts to be as accurate as possible in describing our products and prices. If
you do see an error in product descriptions, pricing or other content, please let us know and we’ll
correct it as soon as possible.

6. Payment
You can only pay for your online order via the payment module on our website. Every transaction is
protected by a safe SSL connection. You can recognize a secure SSL connection by the "lock" in your
browser's status bar.

7. Shipping and Delivery
In most cases, if you can order it on the website, we have it in stock. Is it unexpectedly taking longer
than we promised? We’ll let you know as soon as possible. If you no longer want the product, we’ll
make sure we deposit your payment as soon as possible. Turns out we can’t deliver it? Then you
receive notification and have the opportunity to cancel your order and get a refund or we’ll offer you
a decent alternative.

8. Customer Service
Is something wrong with the product? We’ll solve this for you, of course. Contact us as soon as you
notice the issue, and we’ll find the best solution to the situation.
Do you have a complaint? Let us know and describe the problem as clearly as possible. This way, we
can help you in the best possible way.
9. Intellectual Property
Our website, logos, texts, photos, names, and all our communication is protected by copyright. That
means that you can't copy or reproduce any of these elements without our prior consent.

Our Terms and Conditions contain the most important agreements in clear language. By using this
website and accepting these Terms and Conditions you agree to be legally bound to all terms
contained within.

Privacy Policy

This privacy policy was last edited on 21 November 2018.

Protection of your privacy is very important to us

At Offroad and More we do everything that it takes to keep your private details absolutely private. According to legislation, we’re required to explain why we gather your data, what data we gather and why, and what we do with your data.

In this privacy policy you’ll find out.

Which data is stored and why is it required?

We need your information because of the contractual agreement between you and Offroad and More when you purchase our products. By creating an account and filling out the form, you voluntarily submit your information to us.

This applies to the following cases:

  • Orders & pre-orders

  • Delivery

  • Returns

  • Exchanging products

  • Contact with customer service

Mandatory fields are marked because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order.

Furthermore, we use your information to provide you with the best possible experience when visiting our website: whether it’s just browsing through the online shop, reading about us on our website, creating an account to purchase products or just getting in touch with us. Of course, we keep your privacy in mind at all times. By visiting our website, you accept our so-called cookies. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session. Other cookies are stored in your end-user device and enable us to recognize your browser when you visit us again. Please note that disabling cookies may limit your access to some features of our website.

We find it important to offer you a personalized experience. That is why we also use your data to send you information and offers truly adapted to your interests whether it’s by means of a newsletter or e-mail, personalized advice, promotions or social media. If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent. You may unsubscribe from the newsletter at all times. You can either send us a message directly, or use the opt-out link in the newsletter itself. We will delete your e-mail address, unless you give us consent to store it in our database.

For the purpose of website analytics, this website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses methods, like cookies, that enable an analysis of your use of the website. We use this information to present you with personalized offers or promotions with the objective of showing you only what is relevant to you as our prospect or customer.

Where is your data stored?

We store your information in our database for which we always use strict safety measures. We’ll ensure that your privacy remains protected in the best way possible.

What are your rights?

When it comes to your information, you have every right to access it, receive a copy, edit your details, delete or restrict usage. You can do most of this in your customer account. Contact us by mail, email or phone in case you have any questions.

Who is responsible of your data?

Offroad and More

BE 0537 212 922

Belgiëlaan 2

1800 Vilvoorde

+32 485 82 99 98